Privacy Policy

This Privacy Policy explains how Lex Casino (“we”, “us”, “our”) collects and processes personal information when you use lexcasino.cloud (the “Website”) and related services (the “Services”) in Deutschland. It describes what data we collect, how we use it, the general legal bases for processing, how long we retain data, and how you can contact us about privacy requests.

The Services may include account features, gameplay functions, and transaction options. The personal information we process depends on the features you use and what you choose to provide.

Categories of personal information we may collect

Identity and contact details

This may include your name, username, date of birth (to help confirm you are 18+), email address, phone number, and account identifiers where registration is available.

Usage data

We may collect information about how you interact with the Website, such as pages viewed, clicks, session duration, and general engagement events. This supports performance improvements and service reliability.

Device and technical data

This may include IP address, browser type, operating system, device identifiers, language settings, approximate location derived from technical signals, and security indicators used to protect the Website.

Transaction data (if applicable)

If deposits, withdrawals, or other payments are supported, we may process transaction records, payment method type, payment status, and reconciliation logs. Sensitive payment details are typically processed by payment providers rather than stored directly by us.

Support communications

If you contact support, we may keep records of communications, verification steps, and complaint details to respond and resolve issues.

How we use personal information

We may use personal information to:

  • Provide and administer the Services (including account management where available)
  • Confirm eligibility and enforce the 18+ requirement
  • Process transactions and maintain records (if applicable)
  • Detect, prevent, and investigate fraud, abuse, and security incidents
  • Monitor performance, diagnose errors, and improve usability
  • Provide customer support and manage disputes
  • Manage consent choices and communication preferences, including marketing preferences where applicable

Legal bases for processing (general)

Depending on the context, processing may be based on:

  • Contract: to provide the Services you request
  • Legitimate interests: to operate, secure, and improve the Website, balanced with your rights
  • Consent: for optional cookies and certain communications where you opt in
  • Legal obligation: to comply with applicable requirements and lawful requests in Deutschland

Sharing personal information

We may share personal information with: Service providers supporting hosting, security, analytics, communications, customer support, and payment processing (if applicable), Professional advisers (legal, audit, compliance) where necessary, and Authorities or relevant third parties where required by law or necessary to protect users and the platform. We do not share personal information beyond what is necessary for these operational purposes.

International transfers

Some service providers may process data outside Deutschland or the EEA. Where cross-border transfers occur, we use reasonable safeguards such as contractual protections and risk-based assessments intended to protect personal information.

Data retention

We keep personal information only as long as needed for the purposes described in this policy, which may include:

  • Operating accounts and providing support
  • Transaction processing and reconciliation (if applicable)
  • Security monitoring and fraud prevention
  • Dispute resolution and recordkeeping needs

When information is no longer required, we take reasonable steps to delete it or de-identify it.

Security measures

We use reasonable technical and organisational measures designed to protect personal information, such as access controls, monitoring, and encryption in transit where feasible. However, no system can guarantee absolute security.

Your rights and choices

Depending on your circumstances and applicable requirements, you may request:

Access

Access to personal information we hold about you.

Correction

Correction of inaccurate or incomplete data.

Deletion

Deletion or de-identification where appropriate.

Objection

Restriction or objection to certain processing.

Portability

Data portability for information you provided, where feasible.

Withdrawal

Withdrawal of consent where processing relies on consent.

You can also manage marketing preferences (where applicable) by using unsubscribe options or by contacting us.

How to contact us about privacy

For privacy questions or requests:

Email: [email protected]

We may request identity verification details before completing certain requests to protect your information.

18+ only; minors

The Services are intended for adults aged 18+. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided personal information, contact us so we can review and take appropriate action.

Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes to the Services, technology, or operational practices in Deutschland. The latest version applies once posted on the Website.

Contact details

  • Email: [email protected]
  • Phone: +49 30 7543 1182
  • Address: Friedrichstraße 50, 10117 Berlin, Deutschland