Responsible Gambling Policy
Lex Casino provides online gambling-style entertainment through lexcasino.cloud. This Responsible Gambling Policy explains safer gambling principles, the tools that can help you stay in control, and steps to take if gambling begins to cause harm in Deutschland.
Gambling should be treated as entertainment and involves the risk of financial loss. If gambling becomes stressful or difficult to manage, using protection tools and seeking professional support can help.
Age restriction (18+)
You must be at least 18 years old to use the Website and Services. Minors must not register, deposit, or participate in any gambling activity.
Safer gambling principles
We encourage you to:
- Set a budget you can afford and stop when you reach it
- Set a time limit and take regular breaks
- Avoid chasing losses
- Avoid gambling when distressed, tired, or impaired
- Keep gambling separate from essential expenses
- Review your activity to stay aware of time and spending
Tools and controls
Depending on feature availability and account status, you can request:
Deposit limits
Deposit limits cap how much you can deposit over a chosen period (daily/weekly/monthly). Once reached, additional deposits may be restricted until the period resets.
Loss limits
Loss limits can restrict losses over a defined timeframe to help you stay within boundaries you choose.
Session/time limits
Session tools can limit time spent on the Website or provide reminders to take breaks.
Time-outs (cooling-off)
Time-outs temporarily restrict access for a defined period so you can step away.
Self-exclusion
During self-exclusion, access to gambling features should be blocked. Reinstatement is typically not immediate and may require additional confirmation steps.
Account closure
You can request permanent account closure. Limited records may be retained for security, dispute resolution, and recordkeeping.
How to request limits or exclusion
To request deposit/loss/time limits, a time-out, self-exclusion, or account closure, contact us. To protect your account, we may ask you to verify ownership before applying restrictions.
- Email: [email protected]
- Phone: +49 30 7543 1182
Warning signs of problem gambling
Warning signs may include:
- Spending more money or time than planned
- Borrowing money or using credit to gamble
- Hiding gambling or feeling guilt/shame
- Irritability or anxiety when not gambling
- Gambling affecting relationships, work, sleep, or responsibilities
- Repeated attempts to win back losses quickly
If you recognise these signs, consider using limits, time-outs, self-exclusion, and speaking with a qualified professional.
Getting help and professional support
If gambling is causing distress or financial harm, consider seeking confidential support from a licensed counsellor, healthcare provider, or other qualified professional in Deutschland. Professional support can help you plan next steps and reduce harm.
Protecting minors and shared-device guidance
If you share a device or internet connection:
- Use a device passcode and separate user profiles
- Do not save passwords in browsers
- Log out after each session
- Keep payment methods private
- Consider device-level parental controls
Adults are responsible for preventing minors from accessing the Website.
Operational approach
We may use reasonable operational measures to identify patterns that could indicate elevated risk (for example, frequent deposits or extended sessions). These patterns are not a diagnosis. Where appropriate, we may provide reminders about available tools and safer play information.
Updates to this Responsible Gambling Policy
We may update this policy to reflect changes to tools, platform design, or operational practices. The latest version applies once posted on lexcasino.cloud.
Contact
For any questions or to use the tools mentioned, please contact us.
Address: Friedrichstraße 50, 10117 Berlin, Deutschland